Au.trip.com Reviews

au.trip.com is a platform that offers travel deals across Australia and the world. They provide great deals on flights, hotels, car hire, and more. You can find cheap flights and compare them from thousands of different airlines to destinations all over the world. They offer flight tickets to suit various needs, from economy to first-class airline tickets, direct to connecting flights, and return and one-way tickets.

For a 7-day trip to Australia, you can expect to spend around AU$1,400 (USD $945), including the cost of accommodation, transportation, food, sightseeing, and car rental. However, actual costs may vary depending on individual preferences and travel choices. A one week trip to Australia for two people costs, on average, $2,281 (AU$3,496). This includes accommodation, food, local transportation, and sightseeing.

They also have a loyalty program that gives you access to exclusive member-only offers. You can earn Trip Coins which can be redeemed on your next booking. They also have an app where you can get instant savings by booking with it and earn extra Trip Coins.

Please note that all these prices are subject to change and it's always best to check the latest prices on their website.

Trip.com Australia offers a variety of services to cater to your travel needs. They provide cheap flights, allowing you to compare prices from thousands of different airlines to destinations all over the world. They also offer hotel bookings and car hire services to cover your entire journey. In addition to these, they have train tickets for popular routes like Melbourne Sydney Perth Bali Bangkok Brisbane Puffing Billy Railway. They also have a loyalty program where you can earn Trip Coins which can be used just like cash. They are trusted by 300 million travelers and cooperate with over 680 international airlines, covering more than 40 countries. They also offer customer service support, usually answering phone calls within 30 seconds. They also have an app where you can get instant savings by booking and earn extra Trip Coins.

You can contact the customer service at au.trip.com through several channels. Their outstanding customer support is available 24/7. The service channels include phone, email, and online chat. For phone support, you can reach them at the number 02 8880 7972 if you are in Australia. They also have a Global Access Number, which is +61 2 8880 7972. Please note that charges may apply when making international calls. If you need to change your ticket or check your flight change/refund policy, they offer Rapid Phone Support. They also provide Emergency Assistance 24/7 to ensure your trip goes smoothly. If you experience a loss of baggage or ID during the trip, or your trip is affected by accident or illness, they will endeavor to provide whatever assistance is necessary. If you have any complaints, they will investigate and, if it is verified that Trip.com is at fault, they will provide compensation in advance. They also offer a Special Circumstance Cancellation Service Guarantee where they will assist the user in negotiating the cancellation of their trip under unforeseeable medical conditions. They require all supporting documents within one week of submitting the cancellation request. If you have any issues with your hotel booking, they will work with the hotel to solve the issue and compensate any difference in cost up to a limit of three times the first night's room fee of the original booking. If there are no rooms available at the hotel when you arrive, please contact Trip.com immediately. They will work with the hotel to arrange a room of the same or higher standard as the original booked room and compensate any difference in cost up to a limit of three times the price of the first night's room fee for the original booking. If they cannot arrange a room at the hotel you booked originally, they will help arrange a booking at a nearby hotel of the same standard and compensate any difference in cost up to a limit of three times the price of the first night's room fee for the original booking. Once your claim has been verified, they will contact you within one working day after you check out to process your compensation. Please keep hold of the invoice and any payment receipts for your stay.

Trip.com has a Customer Service Guarantee that includes a Special Circumstance Cancellation Service Guarantee. If a user is unable to travel due to unforeseeable medical conditions, they should provide all supporting documents within one week of submitting their cancellation request. Trip.com will then make every effort to assist the user in negotiating the cancellation of their trip.

In addition, Trip.com provides 24/7 Emergency Assistance. If the user experiences a loss of baggage or ID during the trip, or their trip is affected by accident or illness, Trip.com will endeavor to provide whatever assistance is necessary.

Trip.com also practices a policy of providing Advance Compensation for all its businesses. If it is verified that Trip.com is at fault, they will provide compensation in advance.

For hotel stays, Trip.com has a compensation policy. If after a hotel booking has been confirmed, the hotel can no longer arrange check-in, Trip.com will work with the hotel to try to arrange a room of the same or higher standard. They will compensate any difference in cost up to a limit of three times the first night's room fee of the original booking. If Trip.com cannot arrange a room at the hotel you booked originally, they will help arrange a booking at a nearby hotel of the same standard and compensate any difference in cost up to a limit of three times the price of the first night's room fee of the original booking.

Once your claim has been verified, Trip.com will contact you within one working day after you check out to process your compensation. Please keep hold of the invoice and any payment receipts for your stay.

If your booking has already been confirmed by Trip.com, but there are no rooms available at the hotel when you arrive, please contact Trip.com immediately. They will work with the hotel to arrange a room of the same or higher standard as the original booked room and compensate any difference in cost up to a limit of three times the price of the first night's room fee for the original booking. If they cannot arrange a room at the hotel you booked originally, they will help arrange a booking at a nearby hotel of the same standard and compensate any difference in cost up to a limit of three times the price of the first night's room fee for the original booking.

Regarding the shipping policy, there is no specific information available. However, Trip.com provides various booking services including flights, stays, trains, car hire, airport transfers, attractions & tours, and more. It seems that most of their services are provided digitally, so a traditional shipping policy may not apply.